Shipping policy

SHIPPING POLICY

1. THE ELYRA PHILOSOPHY
At ELYRA, we believe the journey of your garment is as important as the design itself. Each order is handled with intentionality and packaged to ensure it arrives in pristine condition.

2. PROCESSING TIMES
All orders are processed within 1-3 business days.

Orders are not shipped or delivered on weekends or holidays.

During high-volume periods (such as new collection launches), processing may take up to 5 business days. We will notify you via email if there is a significant delay.

3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES
ELYRA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGES
ELYRA is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team at elyra.official2025@gmail.com  within 48 hours of delivery. Please save all packaging materials and damaged goods before filing a claim.

6. RETURNS & EXCHANGES
For information regarding returns, please visit our Refund Policy